We provide FREE SHIPPING for online payments and flat rate of ₹100 for COD – Cash on Delivery as their payment method. We cannot be held accountable for unforeseen weather conditions that delay delivery time.
We ship all our International orders via DHL/USPS/UPS/FedEx. All orders over $50 (USD) are applicable for free international shipping. We cannot be held accountable for unforeseen weather conditions that delay delivery time.
All orders are mostly shipped from California (for USA) otherwise India (for other countries except USA). Any import duties and taxes if charged when the parcel reaches the destination country, must be paid by the recipient. We cannot estimate the value of duties and have no control over these charges as customs policies vary from country to country. If you have questions related to custom charges please contact your local customs office.
For all domestic orders (with India) taxes and duties have already been included in the product price.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
We are unable to redirect orders once items have been dispatched.
We will send you a tracking number of your order along with a link where you can check the status of your order once it has been dispatched by us.
FOR TIERRA COLLECTION :
If you the pieces from Tierra collection does not suit you or you are not 100% happy then you can return those pieces to us in exchange of credit note only (which you can use for further purchase)
We won’t be able to refund the amount to you and we’ll be only able to provide a store credit for your purchase.
Return postage is the responsibility of the customer. We will return the original shipping cost (if applied) on your credit note.
RETURN FOR OTHER COLLECTIONS :
We don’t have any return policy. But if any of the jewellery piece ordered is damaged (during transit) or a wrong design has been shipped, then within one week of delivery time it can get exchanged with a new piece of same or lesser value. For exchange of damaged piece or wrong shipping issue please email email@example.com